Privacy Policy at ad99

Welcome to ad99. This Privacy Policy governs the collection, use, storage, and disclosure of personal information that you provide when you access and use the ad99 platform, including our website, mobile experience, and all associated services available to players in Bangladesh and beyond. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy.

ad99 is committed to maintaining the trust of its players. We adopt a transparent, responsible approach to how your data is handled — ensuring that your personal details are never misused, sold, or disclosed to unauthorised parties. Our systems are built with SSL encryption, access controls, and secure data storage to protect every account holder on our platform.

1. Information We Collect

When you create an account on ad99 or interact with our services, we collect the following categories of information to verify your identity, process transactions, and provide you with a seamless gaming experience:

• Full name, date of birth, and national ID or passport information for identity verification purposes.
• Contact details including email address, mobile phone number, and residential address in Bangladesh.
• Financial information such as bKash wallet numbers, Nagad or Rocket account references, and transaction records needed to process deposits and withdrawals.
• Technical information such as IP address, browser type, device model, operating system, session logs, and cookies placed during your visit.
• Gameplay data including bets placed, games accessed, wagering history, and promotional interactions.
• Communications you initiate with our customer support team, including chat logs and submitted forms.

In certain cases, we may also request supporting documentation such as a utility bill or bank statement to meet our Know Your Customer (KYC) obligations and ensure a fraud-free environment for all players.

2. How We Use Your Information

The data collected by ad99 is used exclusively for legitimate operational and compliance purposes. Specifically, we use your information to:

• Verify your identity and age (21+) before permitting access to real-money gaming services.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods available in Bangladesh.
• Provide personalised promotions, bonuses, and game recommendations relevant to your activity on the platform.
• Maintain the security and integrity of your account, detect suspicious activity, and prevent fraud.
• Respond to your inquiries, technical support requests, and complaints in a timely and efficient manner.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.

3. Cookies and Tracking Technologies

ad99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login preferences, and analyse platform usage. A cookie is a small text file placed on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to support core site functionality, measure performance, and deliver relevant content.

You can control or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the ad99 platform. Our site does not respond to browser Do Not Track (DNT) signals at this time, though we continue to review this as privacy standards evolve.

4. Sharing of Your Data

ad99 does not sell, rent, or trade your personal data to third parties. However, there are limited and strictly controlled circumstances in which your data may be shared:

• Service providers: We engage trusted third-party service providers (such as payment processors and identity verification services) who are contractually obligated to handle your data only as required to deliver their service and under strict confidentiality terms.
• Legal obligations: We may disclose your data to law enforcement, courts, or regulatory bodies where we are legally required to do so in order to comply with applicable laws or to protect the rights, safety, and property of ad99 and its users.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred as part of that transaction — subject to the same privacy commitments described in this policy.

In all other situations, your personal information remains strictly within ad99's control and is not disclosed to any external party without your explicit prior consent.

5. Data Security

Protecting your data is a technical and organisational priority at ad99. We implement a comprehensive suite of security measures, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive information at rest, multi-factor authentication support for account access, role-based access controls limiting which staff can view or process personal data, regular security audits and vulnerability assessments of our platform, and automatic session timeouts to protect accounts from unauthorised access on shared devices.

While we apply every reasonable technical safeguard, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, ad99 will notify affected users promptly and take all necessary steps to limit the impact and strengthen our defences.

6. Your Rights as a User

As an ad99 user, you retain full rights over your personal data. At any time, you are entitled to exercise the following rights by contacting our support team:

• Right of Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete information in your profile.
• Right to Erasure: Request that your personal data be deleted, where it is no longer necessary for the purpose it was collected or where you withdraw your consent.
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances, for example while we investigate a complaint.
• Right to Object: Object to specific uses of your data, including the receipt of direct marketing communications.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days.

7. Payment Data and Financial Information

All financial transactions on the ad99 platform are processed through trusted, PCI-compliant payment partners. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, or any other supported method, your payment credentials are handled by the respective payment provider — not stored in their raw form by ad99. We retain only the transaction reference, amount, timestamp, and method type required for audit, customer support, and dispute resolution purposes.

If you have concerns about a financial transaction on your account, please contact support immediately at [email protected]. Do not share your bKash PIN, Nagad passcode, or bank account credentials with any person representing themselves as an ad99 agent — our staff will never ask for these details.

8. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. Upon account closure, we retain your information for a period required by applicable legal and regulatory obligations — typically a minimum of five years for financial records and KYC documentation — after which data is securely deleted or anonymised.

Inactive accounts (those with no login activity for 24 consecutive months) may have their data reviewed for deletion after the applicable legal retention period has been satisfied. You will be notified by email before any such deletion takes place.

9. Minors and Age Restriction

ad99 strictly prohibits the use of its platform by individuals under 21 years of age. We do not knowingly collect, store, or process personal data belonging to anyone below this age threshold. If we discover that personal data of a minor has been submitted to our platform, we will delete that data immediately and close the associated account without notice. Parents and guardians are encouraged to use parental control tools to restrict access to online gambling sites. If you believe a minor has registered on ad99, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

ad99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email and update the "Last Updated" date at the top of this page. Your continued use of the ad99 platform following the posting of any changes constitutes your acceptance of those changes.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. The current version of this policy supersedes all prior versions.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ad99 handles your personal data, please reach out to our dedicated data privacy support team. We are committed to resolving all enquiries promptly and transparently.