Responsible Gaming at ad99

Your Responsible Gaming Toolkit

ad99 gives every registered player direct access to the following tools through their account settings. We encourage all players — not just those experiencing difficulty — to explore and use these features proactively.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. If you notice any of the following signs in yourself or someone you know, it may be time to seek help. There is no shame in asking — our support team and independent helplines are here for you.

• Gambling more than you originally planned and finding it hard to stop once you have started
• Chasing losses by placing more bets in an attempt to recover money you have already lost
• Lying to family, friends, or colleagues about how much time or money you spend on gambling
• Borrowing money, selling belongings, or using essential funds such as rent or grocery money to gamble
• Feeling anxious, irritable, or depressed when you are not gambling or when you try to cut back

Common Questions About Responsible Gaming

Below are some of the questions our players in Bangladesh ask most often about staying safe and in control while enjoying ad99.

How do I activate self-exclusion on my ad99 account?

To activate self-exclusion, contact the ad99 support team by email at [email protected] and request an exclusion. State your preferred duration — 1 month, 3 months, 6 months, 1 year, or permanent. Our team will process your request within 24 hours and confirm by email once the exclusion is active.

Can I set a deposit limit to control my spending at ad99?

Yes. ad99 allows you to set daily, weekly, and monthly deposit limits from within your account settings. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period so that decisions made impulsively do not override your original intention. We recommend all players set a deposit limit that reflects their personal entertainment budget.

What is the minimum age to play at ad99?

The minimum age to register and play at ad99 is 21 years old. This applies to all players from Bangladesh and any other jurisdiction. We require age verification documents during account registration and reserve the right to request additional proof at any time. Any account found to belong to a person under 21 will be suspended immediately and any winnings forfeited.

I think my gambling is becoming a problem. What should I do?

If you feel your gambling habits are no longer under your full control, the first step is to contact the ad99 support team at [email protected] and request an immediate time-out or self-exclusion. You do not need to explain yourself at length — simply tell us you need a break. Our team will respond quickly and without judgment. We also strongly encourage you to speak with a trusted friend or family member and to reach out to an independent counselling service in Bangladesh.

Our Ongoing Commitment to Fair and Safe Play

ad99 regularly reviews and updates its responsible gaming policies to align with international best practices and the specific needs of our Bangladeshi player community. We use SSL encryption to protect your account data, operate with RNG-certified game engines for provably fair outcomes, and publish transparent terms so you always know exactly what you are agreeing to. We do not target minors, do not advertise to vulnerable groups, and do not use misleading promotional language around our bonus offers.

We encourage all of our players across Dhaka, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and everywhere else in Bangladesh to treat gaming as what it is — entertainment with a cost. Set a budget, stick to it, use the tools we provide, and never gamble when you are under stress, intoxicated, or trying to resolve a financial problem. When gaming stays fun, everyone wins.