Terms & Conditions

1. Introduction

Welcome to ad99, Bangladesh's trusted online casino and sports betting destination. These Terms & Conditions ("Terms") govern your access to and use of the ad99 website, mobile platform, and all associated services (collectively, the "Platform"). By creating an account or using any feature of the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

ad99 reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to remain informed of any updates.

2. Eligibility

To register and use the ad99 Platform, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. Minors are strictly prohibited from using this Platform.
• You must be a resident or citizen of a jurisdiction where online gambling is not prohibited by applicable law.
• You must not be registered on any self-exclusion program, national exclusion register, or similar restriction list.
• You must have the legal capacity to enter into a binding contract and have not previously had an account suspended or terminated by ad99.

ad99 reserves the right to request identity verification documents at any stage and to suspend or close accounts where eligibility requirements are not met. Providing false information is a serious breach of these Terms and may result in immediate account termination and forfeiture of any balances.

3. Account Registration & Verification

Each user is permitted to maintain only one account on the Platform. Multiple accounts per individual are strictly prohibited and will result in immediate closure of all associated accounts. When registering, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials.

• You must complete identity verification (KYC) before any withdrawal can be processed. Required documents may include a valid national ID, passport, or other government-issued identification.
• You are responsible for all activity that takes place under your account. If you suspect unauthorised access, you must notify ad99 support immediately.
• ad99 reserves the right to request additional verification documents at any time, including proof of payment method ownership, for security and compliance purposes.
• Account sharing or transferring access to a third party is strictly prohibited. ad99 shall not be liable for any losses arising from such sharing.

4. Deposits & Withdrawals

ad99 supports a range of Bangladeshi payment methods to make deposits and withdrawals as convenient as possible for local players. All transactions are processed in BDT (Bangladeshi Taka).

• Supported deposit and withdrawal methods include bKash, Nagad, Rocket, and Upay, subject to availability and minimum transaction thresholds.
• Withdrawals can only be made to a payment account registered in the same name as your ad99 account. Third-party withdrawals are strictly prohibited.
• Withdrawal requests are subject to KYC verification. Incomplete verification may delay or prevent processing of withdrawal requests.
• ad99 reserves the right to impose minimum and maximum transaction limits. These limits may change and will be communicated through the Platform.

ad99 is not responsible for delays caused by third-party payment processors, banking holidays, or technical issues outside our control. Any unresolved transaction dispute must be reported to support within 30 days of the original transaction date.

5. Bonuses & Promotions

ad99 offers a range of promotional offers, welcome bonuses, free spins, and other incentives to eligible players. All bonuses are subject to specific wagering requirements and validity periods as detailed in the applicable promotion terms.

• Welcome bonuses are available to new players only. Only one welcome bonus may be claimed per person, per household, and per IP address.
• Bonus funds are subject to rollover requirements before they can be withdrawn. Rollover conditions vary by promotion and will be clearly stated in the individual offer terms.
• ad99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Any suspected abuse of promotional offers will result in account suspension and forfeiture of associated bonuses.
• Free spins credited as part of a promotion must be used within the validity period stated in the offer. Unused free spins will expire automatically.

6. Responsible Gaming

ad99 is committed to promoting responsible gaming practices and providing a safe and enjoyable environment for all players. We strongly encourage users to set personal deposit and time limits and to seek assistance if gambling begins to negatively impact their lives.

• Players may request self-exclusion at any time by contacting ad99 support. During a self-exclusion period, no new accounts may be opened and no promotional communications will be sent.
• Deposit limits and session time-out features are available through the Platform settings. These tools are designed to help players manage their gaming activity responsibly.
• If you believe you or someone you know may have a problem with gambling, we urge you to seek professional advice. ad99 support can also provide guidance on responsible gaming resources.

7. Prohibited Activities

The following activities are strictly prohibited on the ad99 Platform and will result in immediate account suspension or permanent termination:

• Using automated software, bots, scripts, or other tools designed to gain an unfair advantage on the Platform.
• Collusion with other players, match-fixing, or any form of fraudulent betting activity intended to manipulate game or event outcomes.
• Attempting to launder money or use the Platform for any illegal financial transactions.
• Creating multiple accounts, using false identity information, or impersonating another person or entity.

8. Intellectual Property

All content on the ad99 Platform, including but not limited to logos, trademarks, graphics, game interfaces, software, text, and all associated intellectual property, is the exclusive property of ad99 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

Unauthorised reproduction, redistribution, modification, or commercial exploitation of any content on this Platform is strictly prohibited and may result in civil and criminal liability.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ad99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of funds, loss of data, or any interruption of service.

ad99 does not guarantee uninterrupted access to the Platform or that the Platform will be free from errors, viruses, or other harmful components. The Platform is provided on an "as is" and "as available" basis.

10. Amendments to These Terms

ad99 may revise these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice through the Platform, such as a notification banner or email alert to registered users. The revised Terms will take effect from the date of publication.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must discontinue your use of the Platform and close your account.

11. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or related to these Terms or your use of the Platform shall first be submitted to ad99's customer support team for resolution. ad99 is committed to resolving disputes fairly and in a timely manner. If a resolution cannot be reached informally, you agree to submit the matter to binding arbitration in accordance with applicable rules.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the ad99 support team. We are available 24/7 to assist you.

Email: [email protected] (plain text, not a clickable link — for reading only).